Bibleolive legal & support
Support
Last updated: September 6, 2026
Get help with Bibleolive accounts, subscriptions, privacy requests, and technical problems. Contact xin71990@gmail.com; do not send a password, full payment credential, or private prayer text unless it is necessary for your request.
Contact support
Email xin71990@gmail.com from the address linked to your account when possible. Include your app version, device model, operating-system version, and a concise description of what happened. Screenshots are useful if they do not expose sensitive information. We do not promise a response deadline, but we prioritize account security, billing access, deletion, and privacy requests.
Account and sign-in help
- Guest users can read and may purchase an eligible subscription. Binding the guest profile to Apple or Google protects cross-device recovery.
- If Apple or Google sign-in fails, confirm you are using the same provider and provider account used originally, then update and restart the app.
- Never send us your Apple password, Google password, one-time code, refresh token, or complete identity token.
Subscriptions and restore
- Choose Restore Purchases in Bibleolive while signed into the Apple Account that made the purchase.
- Manage or cancel an Apple subscription at https://apps.apple.com/account/subscriptions. Removing Bibleolive or deleting its account does not cancel store billing.
- For an App Store charge or refund request, use Apple's purchase support. Send Bibleolive only the transaction reference needed to investigate an entitlement; do not send card details.
Export, correction, and deletion
Use the app's account controls to export or delete your data when available. Registered and guest users may request deletion. You can also email xin71990@gmail.com; we may ask for limited verification. Account deletion does not cancel a store subscription. See Privacy Choices for all request options.
Technical troubleshooting
- Update Bibleolive and the operating system, confirm a secure internet connection, and retry once.
- For missing premium access, use Restore Purchases before reinstalling. If you use a guest profile, bind it before changing devices when possible.
- Report content, attribution, translation, or audio-rights concerns with the version, book, chapter, and territory where you saw the item.
Urgent safety needs
Bibleolive support is not an emergency, crisis, medical, or mental-health service. If you or someone else may be in immediate danger, contact local emergency services or a qualified crisis service now.